Muhammad Irfan

"The purpose of life is a life of purpose." Robert Byrne

United Bank Limited

OG-II / Technical Support Analyst

IT Division

To organize and maintain an e-business environment at IT Center with following functional responsibilities

  • Internal Controls (Policies and Procedures)
  • Branch UNIBANK Server and Application
  • Branch IT Infrastructure
  • Branch IT Security
  • Documentation

Manage Branch Support function as given below

  • Ensure successful EOD at all branches
  • Ensure CDB processing at hubs
  • Ensure support to all Uni-Bank, Uni-Remote, TezIBEX applications & ATM Interface etc. for branch banking operations.
  • Trouble shooting of all UB-2000 operational issues
  • Responsible for the installation, configuration, updating and management of software & hardware equipment in line with the Bank’s IT policy guidelines

Implement policies and associated procedures and controls

  • IT Infrastructure
  • Desktop Security Policy
  • Virus Control Policy
  • Internal Controls and Audit Compliance

Monitor branch server performance and take proactive action to ensure business continuity
Maintain access logs and necessary supporting documentation for access control

OG-III / Hub e Coordinator

Commercial Bank

To organize and maintain an e-business environment at the Hub Branch level being the overall in charge of e-banking networks of multiple connected branches. Also responsible for the coordination of day-to-day activities pertaining to IT & e-banking.

  • Ensure support to all Uni-Bank, Uni-Remote applications etc. for reliable e-banking operations.
  • Resolve minor problems and provide technical guidance and support to IT, Telecom, and Power Management.
  • Manage LAN & WAN and ensure network availability through proactive troubleshooting, fault rectification and prompt reporting.
  • Ensure protection of the online branch network from viruses, worms & other related threats.
  • Maintenance of on-site and off-site backup of all branches in the domain and support inter-branch network based applications for reliable e-banking operations.
  • Responsible for the installation, configuration, troubleshooting, updating and management of software & hardware equipment, inclusive of new products, in line with the Bank’s IT policy guidelines.
  • Generate daily and weekly activity reports for reconciliation of data and coordination between Head Office, region and vendors for service support.
  • Responsible for contingency and disaster recovery plan and backup procedures.
  • Maintain efficient turn-around-time service stands to achieve maximum customer satisfaction. Support “You First” Customer Services culture in the branch and work under “One Bank One Team” Concept.

Back to Employment

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s