Sui Northern Gas Pipelines Limited (SNGPL)

Oracle Enterprise Resource Planning (ERP) Section

Coordinate and operational support of Procurement and Stores department regarding ERP activities
Interact with the leadership team & department heads to understand business requirements and provide optimal solutions to address such requirements.
Identify reporting (custom business Reports) requirements and present the optimal solution to address such requirements.
Quality Assurance of custom Oracle Forms/Reports to ensure business requirement.
Pre-Implementation Support regarding legacy record punching and reconciliation.
Supervision and trouble shooting of KPO’s in data house and remote area.
Ensure in time precise data punching of Purchase Order (PO), Receiving Statement (R/S), Material Requisition (MR), Martial Requisition Voucher (MRV), ISST 6, ISST7, and 9A/9Z documents.
Post-implementation support to identify and collate issues from users and categorize them as training requirements, bugs, new requirements (customization) and so on.
Documentation of issues in existing system, new requirements and change requests.
Communicate and coordinate issues resolution with the help of involved stakeholders such as users, management and IT vendors.
Provide training and training collateral to end users.
Coordination with IT vendors to ensure rectification of issues within the agreed scope and service levels.
Ability to perform System Admin activities, and capable of maintaining and updating the ERP system configuration.
Provide Technical and Functional support to end users.

Looking after various Oracle Customer Care & Billing (CC&B) issues on daily basis.
Broad CC&B functional knowledge with experience across multiple functional areas, i.e.; Field Activity, Billing, Finance, Metering, etc.
Technical analysis and rectification of bill segment errors for timely and error free bill generation.
Analyzing and Trouble Shooting of Un-Billed Problems to ensure in time correct billing.
Development and execution of test scripts using HP Quick Test Professional.
Involved in analysis, configuration and testing of Oracle Customer Care & Billing (CC&B) development for enhancement and features stability.