Muhammad Irfan

"The purpose of life is a life of purpose." Robert Byrne

Sui Northern Gas Pipelines Limited (SNGPL)

Executive Officer (Application Developer)

Oracle Enterprise Resource Planning (ERP) Section

  • Coordinate and operational support of Procurement and Stores department regarding ERP activities
  • Interact with the leadership team & department heads to understand business requirements and provide optimal solutions to address such requirements.
  • Identify reporting (custom business Reports) requirements and present the optimal solution to address such requirements.
  • Quality Assurance of custom Oracle Forms/Reports to ensure business requirement.
  • Pre-Implementation Support regarding legacy record punching and reconciliation.
  • Supervision and trouble shooting of KPO’s in data house and remote area.
  • Ensure in time precise data punching of Purchase Order (PO), Receiving Statement (R/S), Material Requisition (MR), Martial Requisition Voucher (MRV), ISST 6, ISST7, and 9A/9Z documents.
  • Post-implementation support to identify and collate issues from users and categorize them as training requirements, bugs, new requirements (customization) and so on.
  • Documentation of issues in existing system, new requirements and change requests.
  • Communicate and coordinate issues resolution with the help of involved stakeholders such as users, management and IT vendors.
  • Provide training and training collateral to end users.
  • Coordination with IT vendors to ensure rectification of issues within the agreed scope and service levels.
  • Ability to perform System Admin activities, and capable of maintaining and updating the ERP system configuration.
  • Provide Technical and Functional support to end users.

Customer Care & Billing (CC&B) Section:

  • Looking after various Oracle Customer Care & Billing (CC&B) issues on daily basis.
  • Broad CC&B functional knowledge with experience across multiple functional areas, i.e.; Field Activity, Billing, Finance, Metering, etc.
  • Technical analysis and rectification of bill segment errors for timely and error free bill generation.
  • Analyzing and Trouble Shooting of Un-Billed Problems to ensure in time correct billing.
  • Development and execution of test scripts using HP Quick Test Professional.
  • Involved in analysis, configuration and testing of Oracle Customer Care & Billing (CC&B) development for enhancement and features stability.

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